COVID-19 - We're here to help
Covid-19 Pandemic Update 12/06/2020
We at Rent Villas Algarve understand you may have concerns about travelling at the moment and want to reassure all our clients that our main priority remains your well-being and safety during the Covid-19 Pandemic, which has touched all of our lives. We continue to work extremely hard and aim to find solutions to resolve each individual booking fairly for all parties involved. We are regularly checking updates from the FCO (Foreign-Commonwealth-Office) and their advice regarding safe travel.
On the 4th May, The Portuguese government changed the declared state of Portugal from Emergency to Calamity, this has since been extended to 29th June. Over the last few weeks, previous restrictions have gradually been lifted. Restaurants, shops and shopping centres are now open. Hotels and beaches are open. There are social distancing measures in place and the use of masks is compulsory in public areas.
In accordance with recommendations from the General director of Health in Portugal and in conjunction with Portugal Tourism, the "Clean & Safe" Stamp has been launched, providing training and certification to businesses, including local rental accommodation, who comply with the new hygiene measures. The Algarve Tourism president, João Fernandes, has stated that the Algarve is strongly committed to define the best practices in terms of health and safety in the region as businesses open in a gradual, responsible, and safe manner.
Taking into consideration all the above, we are very hopeful that all bookings from 1st July will be able to travel. If the present FCO travel restrictions are lifted and holidays are operating as normal, your holiday will be subject to our usual booking-conditions and standard cancellation charges will apply.
Presently we are dealing with each booking on an individual basis and Thank you in advance for your patience as we manage clients due to travel in June, July, August and thereafter in date order.
Most of the bookings due to travel before 30th June have been rescheduled wherever possible or cancelled at the clients requests.
For bookings from 1st July onwards, we ask that you continue to pay your balance payment as per your original dates. Air borders have reopened, and we are very hopeful that travel will be possible. If you prefer to delay and rebook for later this year, we can ask the individual Villa/ Apartment owners if it would be possible. This would be entirely at their discretion and cannot be guaranteed. Bookings may be moved to any alternative available dates of equivalent monetary value or the difference in rate applied. Any replacement bookings will be given priority over any new booking requests for the same property. If your booking is successfully moved to new dates, your balance payment will need to be paid in line with the original balance due date. This gives our property owners certainty that the deferred holiday will proceed, rather than holding dates indefinitely. It also means that your new booking can be fixed at the existing rate and won't be subject to any potential 2021 price increases.
For bookings from 1st August onwards, we ask that you continue to pay your balance payment as per your original dates and our booking conditions, Failure to do so can result in your holiday being cancelled due to Non payment and your travel insurance being void. Air borders have reopened, and we are very hopeful that travel will be possible. Should current FCO travel restrictions not be lifted, we can discuss the possibility of a change of dates for your booking with the individual Villa/ Apartment owners. This would be entirely at their discretion and cannot be guaranteed. Rest assured, we will do all we can to assist you should you be advised against travel.
So Far, the majority of our bookings have been moved without issue. Should a change of dates not be possible, and you decide to cancel your holiday accommodation booked with us, we can assist by providing you with the necessary paperwork to reclaim your non-refundable deposit and/or balance payment via your travel insurance provider. If your travel insurance was taken out at the time of booking or before the 13th March and you have continued to make your payments for the holiday as per your booking confirmation, it is likely that any cancellations charges that have arisen as a result of FCO travel restrictions in place due to the covid-19 pandemic, will be covered by your provider. However, we advise that you check your policy to confirm.
Please be assured that we are contacting all clients in due course. If In the meantime you have any concerns, whilst we are presently working from home, we are here to answer any queries you may have about your booking. Each and every holiday that is booked with us is important and we very much hope to be able to welcome you to the Algarve very soon.