Booking Policy and Terms and Conditions

Booking procedure: The property may be reserved subject to availability, upon receipt of a deposit of 25% of the full rental price.

Final payments must be received ten weeks prior to your arrival date or at the time of booking if your arrival date is within this period. If the payment terms are not observed the booking may be cancelled and our cancellation terms imposed.

Cancellations: Should you cancel your booking, written notification must be received from the person who made the booking. The following charges will apply. 

Up to ten weeks prior to arrival - loss of deposit.
Four to ten weeks prior to arrival - 50% of total cost.
Two to four weeks prior to arrival - 75% of total cost
Two weeks or less prior to arrival - 100% of total cost.

If the holiday is terminated before the scheduled departure date for any reason, no refund will be issued.

Changes to your holiday: In the unlikely event that the booked accommodation is no longer available, then we shall use our best endeavours to promptly find suitable alternative accommodation of a similar or equivalent standard. If this is not acceptable a full refund will be made but there shall be no further liability.

Building works: From time to time, building work and its associated noise is unavoidable. We do not control such work, and we do not receive advance notice of when it will begin. Where we are aware of such building work, we will notify you as soon as possible if we think that said works will affect your holiday.

Events beyond our control: If any event arises which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid, such as war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation if you the client suffers any damage or loss as a result of this force majeure.

Non-Refundable Accidental Damage Waiver (ADW): Most rental properties we feature are covered for accidental damage by a non-refundable charge, of £9, £12 or £15 per person on the booking (excluding infants), depending on the property.

The ADW covers you for accidental damage to the property during your stay up to the value of £200, £500 or £800 (depending on the charge for the individual property).

Where accidental damage to the property exceeds the covered value, or is not included in the cover (see below exclusions), we reserve the right to contact you for immediate payment.

The ADW does not cover: 1.Damage caused through negligence, misuse and / or vandalism. 2. Lost or missing house keys or call outs where you are accidentally locked out. 3. Extra or excessive cleaning costs in cases where holiday accommodation has been left in an unacceptable state of cleanliness.

Refundable Security Deposit: In some of our most prestigious or larger properties, the property owner requires a refundable security deposit, the amount varies between £500 - £5000 or more, depending on the property. This deposit is in lieu of any charges in respect to additional or specialist cleaning costs, where holiday accommodation has been left in an unreasonable state, or damage to furniture, equipment, or any part of the property.

General terms in relation to property damage and the type of payment charged in relation to this: For properties where a refundable security deposit applies an ADW will not be applicable. For rentals periods of greater than 15 nights a house deposit as opposed to ADW may be applicable. The type of payment (ADW or Refundable security deposit) for your chosen property and amount will be confirmed to you at the time of booking. The payment will be added to your booking confirmation and is payable with your balance payment. We ask that you notify us immediately in the event of any damage, regardless of value. Each member of your party is jointly and individually responsible for any damages caused whilst staying in the property. Your liability for the property extends beyond the ADW or security deposit taken for your accommodation. We reserve the right to take photographic images of any damages at any time during the tenancy or after departure as proof of damage. Following your departure from the property, the property will be inspected by the management team, and you will be informed of any issues identified. If no issues are detected, refundable security deposits will be returned in full, within two weeks.

Tourist Tax: Albufeira:  In May 2024, the council of Albufeira introduced a tourist tax that is to be paid by all visitors, aged 13 years and older, staying in paid tourist accommodation within the district between 1^st April and 31^st October. The tax of 2 Euros per person, will be applied for a maximum of 7 nights and is to be paid in advance via a secure payment link provided by the accommodation provider. Faro/ Olhao: Update coming into force 1st March 2025 - The council of Faro tourist tax, which was introduced March 2020, is to be paid by all visitors, aged 16 years and older, staying in paid tourist accommodation within the district between 1^st March and 31^st October. The tax of 2 Euros per person, will be applied for a maximum of 7 nights. You will be advised of how the payment is to be made when your booking is confirmed depending on the property. Lagoa: In April 2024, the council of Lagoa, which includes the resort of Ferragudo, introduced a tourist tax that is to be paid by all visitors, aged 13 years and older, staying in paid tourist accommodation within the district. The tax of 1-2 Euros per person, will be applied for a maximum of 7 nights and is to be paid to us with your balance payment. Low Season - between November 1st and March 31st - 1€ per night. High Season - between April 1^st and October 31^st - 2€ per night. You will be advised of how the payment is to be made when your booking is confirmed depending on the property. Loulé: In November 2024, the council of Loule will be commencing with the collection of a tourist tax that is to be paid by all visitors, aged 16 years and older, staying in paid tourist accommodation within the district. The tax of 1-2 Euros per person, will be applied for a maximum of 5 nights. Low Season - between November 1st and March 31st - 1€ per night. High Season - between April 1st and October 31st - 2€ per night.  This payment is to be made to us, your accommodation provider, and we then send it to the local council. 

Arrival to your accommodation: Your accommodation is reserved from 16.00hrs on the afternoon of the day of arrival. On the morning of your day of departure we ask you to vacate by 10.00hrs to give the maid time to prepare the property for the next arrivals. Note for Late arrivals - For arrivals in resort after 20.00hrs, in the properties where one of our team meets you with the keys to your accommodation, an out of hours meet and greet fee of 30 Euros applies. This is paid in resort to the person that meets you. 

Included in rental prices: Rental prices are inclusive of maid service, gas, water and electricity charges. Bed linen and towels for use in bathrooms are included; clients must provide their own beach towels, unless stated otherwise on the property description.

Maid service: is as advertised, excluding weekends and public holidays. Where daily maid service is included linen is changed once per week and towels twice per week. Maid service does not include disposal of rubbish which must be taken by clients to the nearest council bins provided. Barbeques provided are cleaned before clients' arrival only. 

Occupation: Apartments and villas are reserved exclusively for the people named on the booking. No other persons are permitted to stay at the accommodation unless this has been agreed in writing and appropriate payments made. The lead person who is responsible for the group/booking must be at least 21 years old and ensure the booking policy and terms and conditions are adhered to.

Smoking/Pets: No smoking is permitted in any of our properties. Pet policies vary by property. Please contact us for more information.

Villa Security: Whenever the property is not occupied, all windows and doors must be closed and if an alarm is fitted this must be activated (instructions will be provided). We advise that when a safe is provided it is used for any valuable items and personal documents.

Pool safety: We recommend that you familiarise all your party with the deep and shallow ends of the swimming pool. Although the pool will be cleaned and serviced during your stay, a net is provided for your use to remove any leaves or debris that may be present. When the pool caretaker visits your property you are requested to allow him to perform his duties adequately and do not use the pool for 15 minutes after his visit, allowing any chemicals he may have added to dissolve safely. 

Insurance: We strongly recommend that you take out holiday, medical and cancellation insurance. We can not accept any responsibility for medical expenses, costs of repatriation, loss or damage to personal possessions, public liability, personal injury or any other costs that's would be covered by a travel insurance policy.

Public supplies failure: We accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavours to arrange prompt repairs where possible.

Website descriptions: Although we make every effort to ensure the information and prices at the time of publishing our website is accurate, it is possible that there could be changes or regrettable errors. Occasionally an advertised facility is either modified, or not available, furniture may vary from website photographs, and some facilities, such as shops, restaurants, communal pools, water sports and water parks etc may not be operating. You must ensure you check the price and all other details of your chosen arrangements with us at the time of booking and if a particular facility offered in our description is essential to the booking of your holiday, please ensure that we are made aware of this at the time of booking.

Complaint procedure: In the unlikely event of there being a complaint while on holiday, you must report the problem to our local office in the Algarve, the contact details of which you will receive before your arrival. We will do our best to resolve any issues promptly and satisfactorily in resort.

Personal data: By agreeing to be bound by these terms and conditions, you are consenting to us storing certain personal data about you. This data will be used to provide the service applied for and may be stored by us to keep you informed of products and services which may be of interest to you. This data will not be used other than in the normal course of our business. If you do not wish to receive such information, all you need to do is write to let us know.